Service Office
The service office is the first point of contact for most concerns. Here, you will either be helped directly, or we will refer you to the appropriate volunteers.
You can find the service office in our building on the ground floor, room 5.
Due to the construction site, the service office can only be reached via the back entrance.
Please walk past the left side of the building and up the steps to the garden.
Contact
Phone | 0351 463 36147 |
Opening hours
Monday | 12:30 - 15:00 |
Tuesday | 09:00 - 11:30 and 12:30 - 18:00 |
Wednesday | 10:00 - 11:30 and 12:30 - 16:00 |
Thursday | 10:00 - 11:30 and 12:30 - 19:00 |
Friday | 10:00 - 13:00 |
The Service Office is also responsible for various StuRa services. These are listed below.
Please note: Unfortunately, the Service Office only accepts CASH payments. So please bring the correct amount with you. If you’re not sure how much that is (for example, when buying a semester ticket retrospectively), please feel free to email us.
International Student Identity Card (ISIC)
subsequent purchase semester ticket
semester ticket refund
Copy Card Sales (RICOH)
At the service office, we sell prepaidcopy cards which you can use on RICOH printers. A black-and-white A4 copy costs €0.05.
A new card costs a total of €5, comprising a €4 deposit and €1 in copying credit. The following top-up amounts are available: €5, €10, €15 and €20.
You can find the printer locations on the following map: https://www.relaxed-kopieren.de/downloads/TU-DD_HTW_Standorte_oeffentlich.pdf
If you have any problems or queries regarding this, please contact the printer service directly on: tu-service@fritzsche-steinbach.de.
Tuuwi certificates and other documents
Have you attended a tuuwi environmental lecture series and are due to receive a certificate of attendance or achievement? You can collect it from us – even for semesters that took place some time ago.
You can also collect the following certificates or proof of attendance from us (you’ll usually receive a notification in advance):
- Certificates of achievement and attendance for the Umweltring lecture series
- Proof of attendance for Integral courses
- Certificates of achievement and attendance for sign language courses
- Semester confirmations from committees
Youth Hostel Cards
Youth Hostel Group Cards are available on loan for group trips. With these cards, a group can stay in youth hostels even without individual memberships.
The minimum group size is 4 people (excluding the leader) for trips within Germany and 10 people (excluding the leader) for trips abroad. For domestic trips, the leader must be at least 16 years old; for trips abroad, at least 18 years old.
To borrow a card, please visit the service office during opening hours. The card should be returned to the service office as soon as possible after the event.